# Action Step - Tag
Tag a user by user's type, situation, status, etc for better management.
# Create Tag
In your workspace, go "Tags" from the left sidebar.
Here is where you manage your tags.
You can also create tag by just typing in a new tag name and click it wherever you add tag.
# Add / Remove Tag
In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.
# Use Tag in Condition Step
Use condition step to help you guide users with different tags to different steps.
# Use Tag in Live Chat
You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.