# Action Step - Tag

Tag a user by user's type, situation, status, etc for better management.

# Create Tag

In your workspace, go "Tags" from the left sidebar.

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Here is where you manage your tags.

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You can also create tag by just typing in a new tag name and click it wherever you add tag.

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# Add / Remove Tag

In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.

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# Use Tag in Condition Step

Use condition step to help you guide users with different tags to different steps.

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# Use Tag in Live Chat

You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.

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Last Updated: 4/15/2021, 4:41:19 AM