# About UChat
UChat is the ultimate chatbot platform, it will help you provide 24/7 support, engage with customers and increase sales conversions.
Here is a quick 2 mins overview of UChat.
Now, we will start talking about a few features of UChat.
UChat supports you or any business to build a chatbot across all 12 channels, including Facebook Messenger, Instagram, WhatsApp, WhatsApp Cloud API, Google Business Messenger, Telegram, Line, Viber, SMS, Voice, VK, and Slack.
And more channels are planned.
- Microsoft Team
- Google Assistant
You can easily build a chatbot in all the channels we support. And we believe that any business should serve its clients across all the social channels.
Here is a quick video of our multiple-channel feature.
# Omni Channel
UChat introduced omni channel, where you can build a single omni channel bot with a unified inbox for multiple channels.
Build it once and launch on all 8 channels(currently, more channels will be added), including Facebook Messenger, Instagram, Telegram, WhatsApp, WeChat, Google Business Messenger, Line, and Viber.
Web Chat will be added in the omni channel when it’s ready to release.
# Drag & Drop Flow Builder
You can design any kind of chatbot in just a few minutes using UChat’s drag-and-drop visual flow builder.
You can use the building blocks to design your automation logic.
Here is a quick video about our visual drag & drop flow builder:
# Voice Channel (IVR)
With UChat's unique voice flow, you can build your real-time voice virtual assistant. You can also easily build Interactive Voice Response(IVR), transfer phone calls, leave messages, and even take payment automatically during the phone calls.
Click the video below to see a short introduction to our Voice channel:
# Google Business Messenger Channel
UChat just added Google Business Messenger as a new channel. You will be able to build chatbots to leverage Google’s dominant market share for online searches.
For your information,
- Over 66% of U.S consumers who use navigation apps are using Google Maps
- Over 92% of online searches happen on Google.
- Over 70% of the world's phones and tablets are run on the Android operating system
This represents a tremendous opportunity for you to offer a chatbot solution to help businesses schedule appointments, make reservations and offer excellent customer services.
Click the link below for a quick demonstration of the Google Business Messenger chatbot.
# WhatsApp Channel
If you ever build a WhatsApp chatbot, you will love our WhatsApp pricing for only $5/month(1000 free session messages, no markup pricing)!
With the official WhatsApp business API, UChat has partnered with 360Dialog to bring this offer to you. You can start with our new number with this incredible offer. (opens new window)
All the new features for WhatsApp are supported right away, like lists, buttons, template messages & product catalog messages.
Here is the video on how to apply step by step:
Also, you can get started from our help documentation (opens new window)
WhatsApp chatbot demos:
WhatsApp flow demo with 360Dialog API - part 1:
WhatsApp flow demo with 360Dialog API - part 2:
Introducing Template messages in WhatsApp:
Native WhatsApp eCommerce demo:
# WhatsApp Cloud API
You can start for free with WhatsApp cloud API to build your chatbot for free, follow the tutorial below to get started:
UChat integrates with Google’s DialogFlow to give you a super-smart, flexible system that can be trained for better responses and a wider variety of user inputs.
You can watch this feature highlight video about how to create smarter chatbots with dialog flow:
Also, we have run workshops to build smarter chatbots, you can watch details here:
And if you want to take your chatbot to the next level with dialogflow integration, you can take a look at the slot filling feature we introduced:
UChat e-commerce feature allows customers to place orders across all the channels we supported.
Your customer can easily search for your products, and UChat streamlines the checkout process for you.
You can set up coupon codes, set up delivery areas, send order confirmation & abandon checkout follow up easily.
Click to watch a quick demo video below:
# Centralized Live Chat
Even if you have a smart chatbot, you will need human support from time to time. UChat allows you to send notifications(SMS, phone call, slack, email) to human agents, and also a live chat/inbox keeps all your contact and conversations on the same page.
# Mobile Apps
UChat offers a mobile app that you can install and talk to your customers across all the social channels we support.
With our mobile app, you can assign the conversation to your team member, pause automation and live chat with the customers from all the social channels.
With UChat mobile app, you can:
- Assign the conversation to yourself or team member, build your ticketing system. Seamless integrate right in the flow builder with the “assign team member” action.
- Easy to pause/resume automation, easy to switch between inbox & done folder, so that you can always keep track of the tickets
- Re-engaged with your customer: you can send template message or SMS & email to reach customers that are out of 24 hour window.
- Easy manage contacts: You can get all the contacts from different social channels at one place, you can filter the contacts based on tags, custom fields or channels, and even edit tags or user custom field.
- Push notifications: You can easy to turn on or off the push notifications, and also select the ring tone you like, always get in touch with your contacts.
Search “UChat” in Google Play & search “UChat Live Chat” in App store to download our mobile apps.
Despite all the integration we already have(Stripe, Calendly, Google sheet, Dialogflow, SMTP, Sendgrid, Gmail, Mailchimp), you can still easily connect to other 3rd parties through our Zapier, Integromat, Pabbly Connect, and even build your own integration with our “mini-apps”.
Click to watch the demo video below:
# White Label
For digital marketers and agencies, UChat is the perfect platform that allows you to white-label the platform into your own brand. You can use your own domain and have your own brand name and login pages.
Most importantly, you can set up your own pricing/plans with UChat, sell at the price you want, and keep 100% of the profit.
More details on this are below.
You can check a few demo we have below:
Custom pricing checkout automation with chatbot:
Custom pricing checkout automation with Thrivecart: